1. Fast Domestic Australian Dispatch
All orders placed on AU-VAPEZ are picked, inspected, and dispatched directly from our Australian fulfillment centres. We maintain dedicated inventory hubs to ensure adult consumers across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, and Darwin receive genuine products swiftly without customs delays.
2. Daily Cut-Off & Dispatch Times
Orders finalised and verified before 2:00 PM AEST Monday to Friday (excluding national and state public holidays) are dispatched the exact same business day. Orders placed after 2:00 PM or over weekends are priority-dispatched the following business morning.
3. Delivery Rates & Free Shipping Threshold
- Free Express Shipping: Available on all orders with a subtotal of AUD $100.00 or greater.
- Standard Flat-Rate Express: A flat rate of AUD $12.50 applies to orders under $100.00, covering premium Australia Post Express handling.
4. Transit Times by State & Metro Hubs
| Destination Area | Carrier Service | Typical Delivery Window |
|---|---|---|
| Sydney, Melbourne, Brisbane Metro | AusPost Express | 1 – 2 Business Days |
| Adelaide, Canberra, Gold Coast | AusPost Express | 1 – 2 Business Days |
| Perth, Hobart, Darwin | Express Air Freight | 2 – 3 Business Days |
| Regional & Rural Australia | AusPost Regional Express | 2 – 4 Business Days |
5. 100% Discreet & Tamper-Evident Packaging
We prioritize customer privacy. All items are packaged in plain, heavy-duty unbranded cardboard boxes or plain opaque mailers. There are no branding logos, product descriptions, or references to vaping or e-cigarettes anywhere on the exterior shipping label. The parcel return address is neutral and compliant.
6. Tracking & Real-Time Notifications
Once your order has been manifested by Australia Post, you will automatically receive an email and SMS containing your live consignment tracking number. You can monitor your delivery progression in real-time via the official Australia Post portal or mobile app.
7. Adult Signature & Delivery Inquiries
In compliance with Australian age-restricted product regulations, all deliveries may require adult signature and age verification upon handover. If you have questions regarding your transit status, contact our support team at sales@au-vapez.com.
