Frequently Asked Questions

Orders placed before 2:00 PM AEST on business days are dispatched the same day via Australia Post Express. Metro delivery to Sydney, Melbourne, Brisbane, and Adelaide typically takes 1–2 business days. Perth, Darwin, and regional locations generally arrive within 2–4 business days.

Yes! All orders valued at $100 AUD or higher qualify for 100% Free Express Delivery across Australia. For orders under $100, standard flat-rate express shipping is $12.50 AUD.

Immediately upon package scan by Australia Post, you will receive an automated email and SMS notification containing your Australia Post tracking number and live delivery updates.

Under Australian law, nicotine and vaping products may only be sold to adults aged 18 years or older. AU-VAPEZ takes strict compliance seriously to protect minors. Age verification is required during checkout, and ID checks may be conducted upon delivery.

We accept valid Australian Driver Licences, Australian Passports, Proof of Age Cards, and Keypass identity cards.

Yes, without exception. We source exclusively from direct licensed manufacturers (IGET, Alibarbar, Groo, Soeke, WALA). Every product arrives sealed in its factory security shrink-wrap featuring official anti-counterfeit QR codes and scratch-off serial numbers.

Locate the silver scratch-off panel on the packaging, reveal the hidden verification code, and scan the manufacturer QR code with your smartphone camera to verify authenticity directly on the official brand website.

A blinking indicator light on a high-capacity rechargeable device (such as WALA 18000, AOIN 35000, or Groo Max) indicates that the battery requires recharging. Connect the device to a standard 5V/1A USB Type-C charging cable for approximately 25–40 minutes.

Store your devices upright in a cool, dry location out of direct sunlight. Avoid leaving disposable vapes inside hot cars or direct heat, as extreme temperatures can thin the e-liquid or accelerate battery drain.

100%. All orders are shipped in plain, unbranded poly-mailers or sturdy brown shipping boxes. There are no vape brand logos, references to tobacco/e-cigarettes, or product descriptions printed on the outer label.